Dream Factory by TruBridge Ideas Portal
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Add a Link between Situations and Dream Factory

After going through the situation process, sometimes lengthy & frustrating but not always, troubleshooting issues and in the end to be told told there is nothing they can do and to add it to Dream Factory for votes. At least add the capability...
Angela Plummer 3 months ago in Dream Factory 3 Open for Comment

Support Situations > TruBridge employee read all actions before responding

It would be super helpful for your customers/clients if the TruBridge employee who is about to reply to a Situation would read all the Actions that have occurred before they are getting involved or refresh their memory by rereading these Actions i...
Cassi Loutzenhiser 3 months ago in TruBridge Client Center 0

Create a Community Forum

Dream Factory is nice to promote ideas that do not exist or functions/workflows that need refined, but I wish there was a forum to ask general questions. Questions could be open for comment by other users at different sites, or by TruBridge produc...
Caitlin Strapp 8 months ago in Dream Factory 3 Product Owner Review

BROKEN FUNCTIONALITY AND WORKAROUNDS

Please make a page in cpsiQ with any broken functionalities and what they workarounds are, if any. Also have a flier available for us to print from this page to post for staff. I shouldn't have to put a situation in to find out there's a known pro...
Laura Colbert over 1 year ago in TruBridge Client Center 8 Already Exists

Agile concept vs implementation

TruBridge development has migrated towards an Agile environment over the past couple of years. This has proved (to customers) to be a mix blessing as we received updates quicker and we received some less stable changes. Having been a SW Developer ...
Michael Kane about 2 months ago in Dream Factory 0

Communicate within your own company about New things and when things don't function

I definitely think there is a breakdown in communication within your own company in regards to new things that are added and things that don't function. Just today I was looking through a user guide from TruLearn that was updated just yesterday to...
Cassi Loutzenhiser 6 months ago in TruLearn 1 Already Exists

Improve Naming, Sorting and Searching of TruLearn Documents

TruLearn is becoming less useful and more cumbersome by the day. For example, today I was going to add Code Status to my tracking board columns, but could not remember where to modify the dept level boards. As I was trying to be self sufficient, I...
Kelsey Drouhard 5 months ago in TruLearn 5 In Development

Change Format of Exhibit A General Support List

The current format of Exhibit A General Support list is very hard to use from a client perspective to reconcile the monthly invoice and to reconcile that the charges are correct for current use. I would like to see a grouping of all charges based ...
Susan Gutjahr 3 months ago in TruBridge Other Categories 1

Bring back "At A Glace" User Guides Please!

Please bring back the "At A Glance" one page user guides for various topics. These were SO HELPFUL to give to users who don't have the time/patience/etc. to read through a large instructional document and they were a really big time saver for thos...
Kelsey Drouhard over 1 year ago in TruLearn 2 Open for Comment

Drill Down User Access to TruBridge Client Center

It would be wonderful to be able to drill down further with the access users have to other's situations. Having "Admin", "Standard" and "Limited" access still allows some users with too much access to view situations that do not pertain to them or...
Susan Stevens 2 months ago in TruBridge Client Center 1