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MyCareCorner

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MyCareCorner - Accurately indicate facility future appt is in

we have 2 facilities and when a patient views Upcoming Appointments in MCC, they all indicate as the source that they are from the main hospital facility and not the clinic facility. This is confusing to the patient because some of our providers a...
Susan Gutjahr about 1 year ago in MyCareCorner 0

Reports for MCC Usage/Stats

In 2022 I reached out to Robin @ GRH about my desire to have some reports/stats on portal usage. She was kind enough to reply that they would review my request. I even opened a sit with no resolution so trying the Dream Factory route. Here was my ...
Susan Gutjahr almost 2 years ago in MyCareCorner 0 Product Owner Review

MyCareCorner

Would be nice if we are expected to troubleshoot patient portal issues, if we could somehow see the patient portal from the patient perspective or see exactly what stage the patient is in so that we can better help them and keep the frustration.
Tara Elliott over 2 years ago in MyCareCorner 1 More Information Needed

MyCareCorner CSA Tool Reports

It would be nice to have some reports that could be exported from the MyCareCorner CSA tool. Statistics such as total number of accounts, number of accounts with recent activity, etc. The ability to export a .csv with usernames, birthdates and ema...
Rodney Teribury almost 2 years ago in MyCareCorner 0 Product Owner Review

STATEMENT BREAKDOWN VS PAYMENT CENTER THROUGH PATIENT PORTAL

THE STATEMENTS THAT ARE BEING SENT OUT NEED TO BE UPDATED. EXAMPLE VERBAGE: PLEASE DISREGAURD IF YOU HAVE MADE A PAYMENT SINCE 01/01/01 WHEN STATEMENT WAS GENERATED. EXAMPLE STATEMENT BREAKDOWN: (LIKE ACCT DETAIL BUT NOT SO MUCH DETAIL) VISTI/ACCT...
Kiley McNemar 7 months ago in MyCareCorner 0

PHOTO

MYCARECORNER SHOULD GIVE THE OPTION TO UPLOAD AND PHOTO AND THAT TRANSFERS OVER TO THRIVE. THAT WAY THE PATIENT CAN PICK A PHOTO INSTEAD OF THE ONE WE TAKE.
Kiley McNemar about 1 year ago in MyCareCorner 1

MyCareCorner Lab Result colors

Hello. Currently in MCC lab result values will appear green if in range and pink if out of range. This has been reported by users as troublesome when they are printed and then faxed or scanned since these colors are not bold. My suggestion is to m...
Amanda Barton almost 2 years ago in MyCareCorner 2 Product Owner Review

MyCareCorner - portal management needs to be easier to see - would be nice in the header

Right now you have to go into Health Information Resource and Portal Management to be able to see if the patient has an email address, has been invited to the portal, and is registered for the portal. Would be nice if there was some kind of icon o...
Linda Pfeifle over 2 years ago in MyCareCorner 2 Product Owner Review

Unacceptable email address Alert during portal account setup

Need an alert to inform users at setup that an email address is not acceptable for use with setting up their portal account. Currently when users enter their demographic information and email address at setup, after accepting the terms and conditi...
Nicole Rinehart almost 2 years ago in MyCareCorner 0 Product Owner Review

Make Secure Messages Easier to Find

The providers have pointed out to me that when they respond to a secure message from their home screen it is hard to find it in the patient chart. Currently they are having to go to the same facility the patient messaged from. This makes it diffic...
Justin Rohrbaugh about 1 year ago in MyCareCorner 0